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	<title>MondoCRM</title>
	<link>http://www.mondocrm.com</link>
	<description>We Build Custom CRM Systems</description>
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		<title>Which CRM is the Best ?</title>
		<description><![CDATA[With the advent of Cloud Computing, SmartPhones, Tablets and Unique Requirements for Our Clients, we say, &#8220;It Depends&#8221;. Here is our article: http://www.mondocrm.com/crm-services/which-crm-is-best/]]></description>
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		<title>What is CRM ?</title>
		<description><![CDATA[Customer Relationship Management is a combination of software &#38; a customized software process to help companies gain a competitive advantage in either sales, marketing or customer service. www.youtube.com/watch?v=c0lbdErXnjQ Some common software packages include: Sage ACT! WiredContact Salesforce.com Microsoft Dynamics CRM SugarCRM ZohoCRM Now to review the differences between these packages can take more than a [...]]]></description>
		<link>http://www.mondocrm.com/what-is-crm/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=what-is-crm</link>
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		<title>Database Duplication Process</title>
		<description><![CDATA[I answered this question on LinkedIn: Deduping a database from scratch. How would you go about it? Our customer database has quite a few duplicate records in it (both businesses and contacts). How would you go about the initial dedupe? What steps would you put in place to ensure records aren&#8217;t duplicated in the future? [...]]]></description>
		<link>http://www.mondocrm.com/database-duplication-process/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=database-duplication-process</link>
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		<title>Should I use Outlook by itself as a CRM tool ?</title>
		<description><![CDATA[Someone on LinkedIn posted the question: How do I use Microsoft Outlook for CRM ? I posted my answer on LinkedIn. &#160; Outlook is great for what is called a &#8220;PIM&#8221; at one point. Personal Information Manager. Outlook is great for E-mail, quickly adding contacts from e-mail into distribution lists or categories and calendar management [...]]]></description>
		<link>http://www.mondocrm.com/outlook-crm/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=outlook-crm</link>
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		<title>CRM for Android,iPhone,iPad,Playbook</title>
		<description><![CDATA[After 10 years of dancing around mobile device hardware and software compatibility problems,  I found a solution. I installed WiredContact,  and I didn&#8217;t have to care which tablet or phone the reps have.  Finally, I can focus on the business process to improve and not chase anyone for fixes or updates.  It just works! I [...]]]></description>
		<link>http://www.mondocrm.com/crm-for-android-ipad-iphone-playbook/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=crm-for-android-ipad-iphone-playbook</link>
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		<title>Sage E-Marketing for ACT! &#8211; List Cleanup Tip</title>
		<description><![CDATA[We have a few dozen users on Sage E-Marketing for ACT! (aka Swiftpage), and we have changed our philosophy over the last couple years on dealing with bad addresses or opt-outs. When I first started using e-mail as a marketing technique, I would just erase their address when it came back or unsubscribed from my [...]]]></description>
		<link>http://www.mondocrm.com/sage-emarketing-for-act/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=sage-emarketing-for-act</link>
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		<title>A Tale of Outstanding CRM Vendor Support</title>
		<description><![CDATA[So, it was a dark and stormy night. Well, at least dark. At 9 PM, I was working on a fix for a client to automate a complex business process. On a whim, I emailed the question to WiredContact, expecting an answer sometime the next day. Instead, Ed, the author of WiredContact, did a remote [...]]]></description>
		<link>http://www.mondocrm.com/wiredcontact-support/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=wiredcontact-support</link>
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		<title>How NOT to Use the Phone to Generate Connections</title>
		<description><![CDATA[I was at a client site configuring a CRM system when I heard this conversation. Caller (Blocked caller ID): Is Dan there ? JoEllyn: No. He&#8217;s out of town. Can I help ? Caller: No. Honey.  Just get him on the phone. JoEllyn: He&#8217;s out of town until Monday, Caller: I&#8217;m not gonna reduced to [...]]]></description>
		<link>http://www.mondocrm.com/bad-telemarketing-techniques/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=bad-telemarketing-techniques</link>
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		<title>At a CRM Consultant&#8217;s Conference</title>
		<description><![CDATA[I am with my industry peers in Washington DC. Gonna learn more about ACT &#038; WiredContact. So far, the conference has confirmed web-based CRM is becoming more accepted.]]></description>
		<link>http://www.mondocrm.com/at-a-crm-consultants-conference/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=at-a-crm-consultants-conference</link>
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		<title>Find Your Best Source of Leads in ACT!</title>
		<description><![CDATA[As you enter data into ACT! make sure you fill in the &#8220;Referred By&#8221; field; then, you can create a source of referrals report. Watch a 40 Second Video on How to Find Out Where Your Leads are Coming From &#160; &#160; &#160; &#160; &#160;]]></description>
		<link>http://www.mondocrm.com/act-software-report-source-of-referrals/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=act-software-report-source-of-referrals</link>
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