My Jesuit education at Loyola University of Chicago inspired an enthusiasm for service, so I set out to put my marketing degree to work in the most meaningful way possible. I discovered a passion for helping companies improve performance through business intelligence back in the late ’80s as an early Act! CRM user working for two software companies and two startups. This was indeed an education of a different sort as I recognized deficits in these early technologies and actively worked to improve them. In 1997, I was introduced to the Act! Certified Consultant Program and built a dynamic practice of 500+ small businesses over 20+ industries in both the for-profit and nonprofit arenas. And I made a lot of friends. I’ve seen what works. And what doesn’t.

There’s almost nothing more rewarding than helping other passionate entrepreneurs deliver crazy-good customer experiences while bringing to light new, or perhaps previously obscured insights that make a real difference in their lives.

So MondoCRM grew.  And we blazed new trails in a maturing business discipline. As MondoCRM’s profile became more prominent, my practice achieved notice across the industry.  In 2004, I co-founded The CRM Alliance, a strategic consortium that spans 13 states across North America.

MondoCRM continues to innovate new solutions for its clients and in 2017 became one of the largest  Act! consultancies in North America.

That said, my girlfriend, my niece and nephews, my cats, rugby, soccer, travel, all things Star Trek and Comic-Con make me pretty happy, too.