…This may initially appear as a wise-crack answer, but the answer is, “It depends”.   For example,  we created a chart of differences between Act! and WiredContact and came up with 40 different nuances among the features for one client.

Here are some important questions to answer when considering any CRM….For a more in-depth guide, click our in-depth guide. or contact us at 312-527-3133 to ask a question.

  1. Do you want the software On Premise (One Time Fee + Optional Software Maintenance) or On Demand (Monthly Fee) ?
  2. What are the results you want out of the database ? Call Reports ? Sales Forecasts ? Marketing Lists ?
  3. How Do You Want to Access the Data ?  Windows ?  MacOS ? iOS? Android? Blackberry? via Web Browser ? Offline ?
  4. How Deep Are Your Security Rules Among Staff ?
  5. Does It Need to Access Accounting Data like Quickbooks, Sage 50 (Peachtree) or Sage 100 (MAS/90) ?
  6. Do You Need It to Integrate with Microsoft Office ?
  7. Do You Want to Automate Workflow ?
  8. Will it Integrate with E-Mail Marketing programs like SwiftPage, Constant Contact or MailChimp ?
  9. Will it Integrate with Your Phone System ?

For example, here are the programs we support in-house, assuming 5 new users with a non-entry level version of the program.

Product On Premise Software Maintenance On Demand
Act! Essentials N/A Included $10/user/month
Act! Premium – Self-Hosted $500/user Includes 1st Year Only $25/user/month
Client Provides Hardware or
MondoCRM Act! Hosting Service
Act! Premium Subscription N/A Included $50/User/Month
with our Hosting Service
BigContacts N/A Included $20/month for 1000 Contacts
$50/month for 5000 Contacts
Hatchbuck N/A Included $60/user/month
Microsoft Dynamics Hosted N/A Included $65/user/month
SalesForce Premium N/A Included $65/user/month
Paid Yearly in Advance
WiredContact Enterprise $329/User Includes 1st Year. $25/User/Year for Year 2+ $65/user/Month
Zoho Professional N/A Included $25/user/month