Act! Pro vs. Act! Premium

Act! v17 Pro Box Shot ImageAct! Pro is geared to clients that need a “Smart Rolodex” that tracks contacts, history and a pipeline.   The Act! Pro user typically doesn’t need a web server, work among multiple locations or require team level security.  Or, they don’t want to need work with a web API.

The front end looks the same for both Premium and Pro, and most plugins work for both editions of Act!.

Act! Pro is great for clients that like stretch their investment for 3+ years, and they are uninterested in paying for annual support.  It’s sold as a perpetual license (buy and hold); then, they can host the data locally for years until the Windows or Office environment is no longer compatible with Act!.  Here is the deep dive chart.

Act! Pro

For Small Workgroups
$299.99per User
  • 10 Users Max
  • Application Sync (1)
  • Not Supported in Hosted Environment (2)
  • Windows Desktop Only
  • No Mobile App Requires Handheld Contact (3)
  • Record Level Security Only (4)
  • Act! Dashboard Supports One User
  • Swiftpage Phone Support Requires Extra Fee of $129/user/year
  • New Versions Not Included Includes Service Packs
  • Act! Web API Not Included (5)

Act! Premium

Annual Subscription
$300.00per User per Year
  • No User Limit Performance Depends on Hardware
  • Application Sync, Network Sync and Internet Sync
  • Supported in Hosted Environment
  • Windows Desktop, Web and Mobile Included
  • Includes Mobile App Supports Handheld Contact
  • Record + Team Level Security Available
  • Act! Dashboard Supports All Users
  • Includes Swiftpage Phone Support
  • New Versions Included
  • Act! Web API Included

  1. Act! Pro doesn’t offer a sync service for remote offices (It needs to use application sync, and it requires the server to have Act! open when remotes sync back)
  2. Learn more about Act! in a hosted environment.
  3. Typically, Act! Pro users use Handheld Contact for remote access.
  4. Act! Pro doesn’t offer team level security for contacts. Act! Pro contacts are only public (everyone) or private access (one user).
  5. The Act! Web API enables clients to connect to outside web services to acquire data from other websites like Google Docs or Constant Contact