WiredContact Archives | MondoCRM https://www.mondocrm.com/category/wiredcontact/ Your Business in Context. Illuminated by Contextual CRM Tue, 09 Dec 2025 15:51:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://www.mondocrm.com/wp-content/uploads/2017/10/favicon.gif WiredContact Archives | MondoCRM https://www.mondocrm.com/category/wiredcontact/ 32 32 BCC Dropbox for WiredContact https://www.mondocrm.com/bcc-dropbox-for-wiredcontact/ https://www.mondocrm.com/bcc-dropbox-for-wiredcontact/#respond Mon, 08 Dec 2025 23:56:15 +0000 https://www.mondocrm.com/?p=63875 The post BCC Dropbox for WiredContact appeared first on MondoCRM.

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New Feature in WiredContact: BCC Dropbox for Effortless Email Logging

E-Marketing

One of the dilemmas a CRM publisher constantly faces is how to integrate with e-mail.  After all, you want to quickly see the relevant communications to your client or the relevant communications to a deal.  The new BCC Dropbox feature in WiredContact is a powerful addition for keeping communication history complete with minimal effort.  What we like about this feature is we don’t need to support a complex integration whether it’s MS Office, G-Mail, iOS, desktop or a mobile device.

What Is the BCC Dropbox?

The BCC Dropbox is a site-wide email address (e.g., mondocrm@wiredcontact.com) that automatically captures outbound emails sent from your team. When you BCC this address on an email:

  • WiredContact checks the recipient’s email address.
  • If a match exists, the email is logged under that contact’s history.
  • If no match is found, a new contact is automatically created.

No plugins, no cutting and pasting, and no forgetting to update CRM records.

Key Benefits

  • Use one BCC Email address for the entire site simplifies setup.
  • The dropbox automatically matches by email address, and creates a new contact if the address doesn’t exist.
  • BCC Dropbox works with any email program.
  • Recording to contact history improves data quality without extra work by the sales rep.

Frequently Asked Questions

  • Can I use the BCC Dropbox for incoming emails?
    No. The feature only works with outbound emails. To log an incoming message, simply reply to the sender with a short message and BCC the dropbox address. This will create or update the contact as needed.
  • Does this make a copy of the .msg (Outlook message file) and store it in WiredContact?
    No. You would need a 3rd party plugin for that option, and you would need to budget for additional storage costs.
  • What happens if I email multiple recipients?
    WiredContact evaluates each recipient individually:
    If their email address exists in your CRM, the message is saved to their record.
    If not, WiredContact will create a new contact automatically.

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]]> https://www.mondocrm.com/bcc-dropbox-for-wiredcontact/feed/ 0 Export Notes from Act! https://www.mondocrm.com/export-notes-from-act/ https://www.mondocrm.com/export-notes-from-act/#comments Mon, 24 Feb 2025 15:45:29 +0000 https://www.mondocrm.com/?p=61631 The post Export Notes from Act! appeared first on MondoCRM.

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How to Export Notes from Act!
(Hint: You cannot do this within the native program)

Infographic showing data export process from Act! CRM to Excel/CSV – a common step before switching to Act! CRM alternatives.

In case you are looking go at it alone or with your I.T. contractor, you can export some of the data, but not all the data out of Act!.  For instance, the contact list view doesn’t export the unique IDs so notes, history, opportunities or the calendar won’t connect back to the correct contacts when you import them into another CRM or an ERP.  For instance, if you employ a native tool such as the ACTREADER, SQL Studio or ODBC connection, these programs cannot strip out the RTF/HTML code formats as shown here.  Our service can export the notes from Act! into a CSV format along with the unique IDs.

Sources:

For current Act! users, here are a couple ideas.

Keystroke Dash Screenshot

If you are trying to get more than what the standard reports provide while you want to remain in Act!, we recommend and implement Keystroke Dash .  Then, you can export on the notes, history or opportunity tables and add additional fields to the reports standard Act! doesn’t provide.

Moreover, you can create dashboards, charts or lists with Keystroke Dash.  Overall, we find it very easy to train people on this program and it offers extensive customization.

We also support Microsoft Power BI, where you can combine Act! with other data sources to gain additional insight into the business.  As an illustration, check out our case study.

Options:

We offer alternatives to Act!, and we convert the data.

Check out our approach.

MondoCRM is platform agnostic, which means we aren’t tied to one CRM’s limits, and we can weigh a couple options.

Additional Platforms:

If your CRM or ERP isn’t listed here, we can still help.

Export Abstract
Photo by Kevin Ku from Pexels

We offer the Act! database export service, so you can take the spreadsheets to your consultant so they can do the import.  We have done this for companies in the US, UK and Israel moving to Salesforce, Hubspot, or other industry specific ERP or CRM systems.  If you have additional questions before migrating systems, check out our guide to leaving Act! CRM.

How We Work

  • Contact us to review your current situation and timeline.
  • Give us a backup of your Act! database.
  • We’ll send you a sample set of 100 records from your database.
  • If you like it, we’ll finish the export.
  • We’ll email you a link to download the ZIP file for the rest of the data after the invoice is paid.
Fee:

  • Budget $700.00 (£565.00 + VAT) per database.

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]]> https://www.mondocrm.com/export-notes-from-act/feed/ 1 What’s New in WiredContact https://www.mondocrm.com/whats-new-in-wiredcontact/ https://www.mondocrm.com/whats-new-in-wiredcontact/#respond Mon, 08 Apr 2024 19:37:08 +0000 https://www.mondocrm.com/?p=63095 The post What’s New in WiredContact appeared first on MondoCRM.

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WiredContact Logo

WiredContact redefines CRM flexibility, thanks to its awesome customization options. Our tight-knit connection with the WiredContact crew since 2003 lets us quickly roll out the cool new features our clients ask for. This is all about WiredContact listening to what businesses need and acting on it. The new stuff coming your way? Totally driven by what you told us you wanted, proving we’re all in this together to make your business life easier.

List Lookup

Lookup Lists in a Flash

Whether you're dealing with a collection of email addresses from a recent campaign or looking a list of work order numbers without a common thread, this feature allows you to effortlessly create a lookup in one step.

Quick Lookup

Expedite Lookups

We'll create a custom list of the most frequently used fields for your lookups. Instead of building the same queries over-and-over again, use this screen instead.

Build Lookup from Groups

Multi-group Lookup

This feature was driven by a client who had dozens of groups and subgroups in Act!, but needed a way to create a lookup of all those contacts in disparate groups once he was in WiredContact.

Watch The Video
Watch the Video
Watch The Video
Two Factor Authentication

Additional Security

Our corporate and government clients needed updated security options.

Signature Capture

Capture Digital Signatures

Without resorting to third party applications like Docusign, WiredContact can capture a signature.

Link-Based Attachments

External File Storage

Instead of uploading physical files into WiredContact, simply paste a cloud-storage link from SharePoint, Dropbox, Zoho WorkDrive, Google Drive or OneDrive. Your team opens the latest version instantly—without adding additional storage costs.

Watch The Video
Watch The Video
Watch The Video

Hidden gems of WiredContact.

BCC Dropbox

Whether you’re using Outlook, Gmail, Apple Mail, or mobile email, you can now log emails into WiredContact just by blind-copying a single address.

Learn More.

Campaign Manager

Campaign Manager allows you to create broadcast e-mail campaigns, analyze opens and clicks and without paying additional monthly fees for an e-mail service provider.

Learn More.

Dashboard Manager

Visualize your data and automate your pipeline in WiredContact.

Learn More.

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]]> https://www.mondocrm.com/whats-new-in-wiredcontact/feed/ 0 Setup WiredContact to send an email through Outlook https://www.mondocrm.com/setup-wiredcontact-to-send-an-email-through-outlook/ https://www.mondocrm.com/setup-wiredcontact-to-send-an-email-through-outlook/#respond Thu, 28 Mar 2024 22:18:23 +0000 https://www.mondocrm.com/?p=63088 The post Setup WiredContact to send an email through Outlook appeared first on MondoCRM.

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Sets default e-mail program to Outlook for WiredContact.

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]]> https://www.mondocrm.com/setup-wiredcontact-to-send-an-email-through-outlook/feed/ 0 Export Contacts from WiredContact to Outlook Contacts https://www.mondocrm.com/export-contacts-from-wiredcontact-to-outlook-contacts/ https://www.mondocrm.com/export-contacts-from-wiredcontact-to-outlook-contacts/#respond Fri, 08 Mar 2024 00:02:42 +0000 https://www.mondocrm.com/?p=63072 The post Export Contacts from WiredContact to Outlook Contacts appeared first on MondoCRM.

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Demonstrates how to export a look of contacts from WiredContact to the Outlook contacts module.

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]]> https://www.mondocrm.com/export-contacts-from-wiredcontact-to-outlook-contacts/feed/ 0 How to Use the Report Wizards in WiredContact https://www.mondocrm.com/how-to-use-the-report-wizards-in-wiredcontact/ https://www.mondocrm.com/how-to-use-the-report-wizards-in-wiredcontact/#respond Wed, 14 Feb 2024 20:06:19 +0000 https://www.mondocrm.com/?p=62995 The post How to Use the Report Wizards in WiredContact appeared first on MondoCRM.

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Export Contacts and History from WiredContact

Demonstrates how to use the contact report wizard to export contacts and history.

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]]> https://www.mondocrm.com/how-to-use-the-report-wizards-in-wiredcontact/feed/ 0 Route Planning Made Easy with WiredContact & Google My Maps https://www.mondocrm.com/route-planning-made-easy-with-wiredcontact-google-my-maps/ https://www.mondocrm.com/route-planning-made-easy-with-wiredcontact-google-my-maps/#respond Wed, 14 Feb 2024 17:43:50 +0000 https://www.mondocrm.com/?p=62972 The post Route Planning Made Easy with WiredContact & Google My Maps appeared first on MondoCRM.

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Get More out of WiredContact with Google My Maps

One of our clients asked how to upload many contacts at once to Google Maps from WiredContact because he wanted see all of them so he can visualize what’s in his territory to plan road trips.

After a couple days of research, we discovered Google My Maps. This tool allows you to save custom maps and share them with your colleagues.

In this tutorial, you’ll learn:

  • How to export crucial data fields from WiredContact for mapping purposes.
  • Step-by-step instructions for importing WiredContact data into Google My Maps.
  • Techniques for using unique IDs in WiredContact to maintain up-to-date and duplicate-free maps.
  • Strategies for selecting and exporting specific data sets, illustrated with a practical example of mapping Florida vendors.

Whether you’re looking to optimize your sales routes or gain a visual overview of your client distribution, this guide will equip you with the skills to transform WiredContact data into dynamic, interactive maps on Google My Maps.

WiredContact and Google My Maps

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]]> https://www.mondocrm.com/route-planning-made-easy-with-wiredcontact-google-my-maps/feed/ 0 How to Reset The WiredContact Application Pool https://www.mondocrm.com/how-to-reset-wiredcontact-application-pool/ https://www.mondocrm.com/how-to-reset-wiredcontact-application-pool/#respond Mon, 08 Jan 2024 16:49:00 +0000 https://www.mondocrm.com/?p=62942 The post How to Reset The WiredContact Application Pool appeared first on MondoCRM.

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Reset the WiredContact server without a server reboot.

If your WiredContact site displays an error like “Access violation at address 06C843D0 in module ‘WCEWeb.dll’. Read of address 0000006C” on the home page, and you run your own WiredContact server, follow the steps in the video.   You can also reboot the whole server, but we find this more efficient.

If you host with MondoCRM (US or UK), contact our support desk and we’ll fix it for you.

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]]> https://www.mondocrm.com/how-to-reset-wiredcontact-application-pool/feed/ 0 Embracing Change: MondoCRM and WiredContact UK Come Together https://www.mondocrm.com/embracing-change-about-mondocrm-and-wiredcontact-uk-coming-together/ https://www.mondocrm.com/embracing-change-about-mondocrm-and-wiredcontact-uk-coming-together/#respond Wed, 20 Dec 2023 14:29:54 +0000 https://www.mondocrm.com/?p=62931 The post Embracing Change: MondoCRM and WiredContact UK Come Together appeared first on MondoCRM.

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From the States to the Isles:
MondoCRM and WiredContact’s USA-UK Partnership

WiredContact to MondoCRM Logo

As we reflect on a year of significant transformation, we’re excited to share the journey of MondoCRM and WiredContact UK coming together. This union marks not just the merging of two companies but the fusion of innovation, customer commitment, and a shared vision for the future of CRM technology.

A Year of Growth and Expansion

January 2023 was a landmark month for us at MondoCRM as we welcomed WiredContact UK into our family. The months that followed were a testament to our commitment to growth. With new hardware, expanded teams, and the launch of our podcast, “Getting Down to Business,” we’ve set the stage for an even more customer-centric approach to business solutions.

1997

Year Founded

A Glimpse into Our Roots

MondoCRM’s inception was driven by a vision to create a world of opportunities for businesses seeking growth through technology. “Mondo,” meaning “world” in Italian, encapsulates our global approach to delivering top-tier CRM solutions. Our roots are deeply embedded in innovation, and as we grow with WiredContact UK, we’re bringing a legacy of excellence to an even broader audience.

3

Additional CRM and Enterprise Platforms

Branding Transition and New Horizons

The integration phase is an exciting time for us as we transition our branding to MondoCRM. This change will be reflected across all platforms, reinforcing our global identity. Moreover, we’re enhancing our service offerings with the introduction of Zoho CRM, Zoho One and Constant Contact to our UK market, ensuring our clients have access to a wide array of tools to thrive in a competitive business landscape.

20

Years of WiredContact Partnership

Our Commitment to WiredContact Continues

We understand the value that WiredContact brings to its users, and we want to assure our clients that we are dedicated to its continual development. Exciting new features and updates are on the horizon, and we’re eager to share these advancements as they unfold, ensuring that WiredContact remains a cutting-edge solution within the MondoCRM suite.

Four Figures with Puzzle

Staying Connected

Communication is key during this transition. We’re making sure that while our branding evolves, your points of contact do not. WiredContact sites, email addresses, and the UK office phone numbers will remain as they are, providing you with the continuity you need.

Accounting Updates

With change comes the need for updates in our accounting processes. We’re making these transitions as smooth as possible, with clear communication on invoice branding and payment details. Additionally, we’re in the process of acquiring a VAT number to align with financial regulations and ensure a seamless billing experience.

US and UK AI Image
I used the following prompt in Bing’s AI Image creator. “For a power point slide, I need a thank you image citing the United States and United Kingdom working together”

Conclusion

The path ahead is bright with the promise of innovation, growth, and an unwavering dedication to our clients. We’re grateful for the trust you’ve placed in us and look forward to continuing our journey together.

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]]> https://www.mondocrm.com/embracing-change-about-mondocrm-and-wiredcontact-uk-coming-together/feed/ 0 How to modify Drop-Down Menus in WiredContact https://www.mondocrm.com/how-to-modify-drop-down-menus-in-wiredcontact/ https://www.mondocrm.com/how-to-modify-drop-down-menus-in-wiredcontact/#respond Tue, 13 Jun 2023 16:58:10 +0000 https://www.mondocrm.com/?p=62708 The post How to modify Drop-Down Menus in WiredContact appeared first on MondoCRM.

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In WiredContact, the drop-downs aren’t modified on each field.  Instead, you use the menu system.  If you don’t have access to menu system or the option to modify the drop-down menus, contact your WiredContact administrator.

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