About Mark R. Mondo – President & Founder
After using ACT! since 1989 at two software companies and two start-up businesses, I was introduced to the ACT! Certified Consultant Program. Since 1997, I cultivated a consulting practice based on ACT! that harnesses my skills in entrepreneurship, information technology, sales and marketing.
Company Milestones, Industries Served, Testimonials and Certifications
- 1998: I acquired my official ACT! Certified Consultant designation in Eugene, Oregon.
- 2003: I acquired my WiredContact Reseller Certification in Chicago.
- 2004: Using my multimedia and editing background, I developed a catalog of ACT! training videos Currently, we are in our seventh release.
- 2004: I co-founded The CRM Alliance creating a 30 member CRM consultant alliance spanning 22 states across North America.
- 2005: I started selling and consulting on SwiftPage E-Mail
- 2006 to 2009: I partnered with the The CRM Connection, and created one of the largest ACT! consulting firms in North America, finishing #1 and #2 in 2008 and 2009 in channel sales.
- 2008: Attended St. Xavier University Graham School of Management for two classes in Training & Development
- 2010: I developed two new products
- The Business Blackbook, an online service that melds CRM, social media and professional coaching.
- MondoCRM, a service bureau powered by WiredContact that offers CRM as a service (SaaS)
- 2012: Attained Dragon NaturallySpeaking Authorized Partner Certification
- Architecture Firms, Business Development
- Clothing
- Commercial Painters
- Construction
- Distributors of Durable Goods
- Coffee Packaging
- RV Equipment
- Gutters
- Highway Safety Tools
- Hosted Telecom
- Medical Equipment
- Security Systems
- Truck Store Merchandise
- Education, Continuing Education
- Education, Admissions
- Education, Alumni Relations
- Education, Personal Development
- Education, Public Relations
- Education, Yoga Studio
- Financial Planners
- Franchisers
- Health Clubs
- Hotel/Hospitality
- Insurance Agencies
- Lawyers
- Manufacturers
- Air Cleaners
- Beverages
- Custom Aluminum
- Home Renovation Supplies
- Dental Equipment
- Digital Templating Systems
- Floor Protection
- Furniture
- Industrial Sewing Machines
- Kitchen Appliances
- Laundry Chemicals
- Metallic Coating
- Passive Electronics
- Picture Frames
- Plastic Bottles
- Plastic Premium Promotions
- Sleep Monitors
- Telecommunications Auditing Equipment
- Textiles
- UV Lamps
- Water Treatment Systems
- Media/Advertising
- Mortgage Brokers
- Non-Profits
- Professional Services
- Agency – CNC Equipment
- Agency – CPA Mergers & Acquisitions
- Agency – Airplane Brokerage
- Accounting Firms
- Business Consultants
- Flight Training School
- Hair Stylists
- Hospital Claim Recovery Services
- Marketing Agencies
- Plumbing Services
- Psychologists/Employment Assistance Providers
- Private Equity Firms
- Public Relations
- Publishing/Media Sales
- Private Equity Firms
- Real Estate – Commercial
- Recruiters
- Retail Co-Operatives
- Security Systems
- Talent Agent
- Trade Associations
- Real Estate, Commercial
- 1998:Sage ACT! Certified Consultant (Version 3.0)
- 2003:WiredContact Certified Partner
- 2009:SwiftPage/Sage E-Marketing Drip Marketing Certified Partner
- 2012:Dragon NaturallySpeaking
- Bachelors of Business Administration, Marketing, Loyola University of Chicago
- MBA in Progress, St. Xavier University, Chicago IL
I have been working closely with Mark Mondo over the past 5 years in redeveloping our ACT database to meet the specific needs of Hall & Associates, Ltd. Mark listens to our needs, is responsive and is proactive in finding solutions to potential problems. He consistently has our best interest in mind. I would recommend him to anyone who is considering ACT as their database management system.
Deborah Hall – Chicago, IL
You’re The Man
When I approached Mark Mondo, I did so as an experienced ACT! user, experienced enough to know I was in way over my head with respect to creating a custom database that could be integrated with PARC’s web site with remote access capabilities. Unlike other ACT! consultants I contacted, Mark’s approach was empirical and personal as cookie-cutter solutions would be inadequate for our need to develop a custom database with over 300 fields. Mark adapted ACT! to track all activities from initial customer contact through the mortgage and contract process to the closing of their new home. There are other database management programs available for real estate developers, but none offered PARC ACT!’s scheduling, document warehousing, conversation log and follow up capabilities to the purchase contract administration process. This was a monster task that Mark completed in an elegant fashion! We will continue to use Mondo Media to help PARC further refine its database over time and create custom reports to track every aspect of our business.
I wish I would have known about Mark Mondo when I purchased ACT so that I could have gotten it set up correctly right off the bat. As it turned out, I used someone who did not know the program and consequently had lots of problems that could have been avoided. I will always be calling Mark in the future for any questions related to ACT and will recommend him to my friends and associates who need a contact management program.
- Michael Woyan, Chicago, IL
