1. Support for Antiquated Software Versions

MondoCRM strives to provide reliable and effective CRM solutions for our clients. However, due to the evolving nature of technology, we establish the following policies regarding outdated software:

  • Limited Support: We may offer support for older versions of CRM software on a best-effort basis but cannot guarantee full compatibility with newer systems, security updates, or performance improvements.
  • End-of-Life Software: If a software version is officially deprecated by its vendor and no longer receives security updates or patches, our support will be extremely limited or discontinued. For Act! CRM, please refer to their obsolescence policy for further details on their support timeline and version deprecation.
  • Additional Fees: In cases where legacy systems require extended troubleshooting or custom development to maintain functionality, additional fees may apply. Clients will be informed before any billable work is undertaken.
  • Upgrade Recommendations: We strongly encourage clients to stay on supported versions of software to ensure optimal security, stability, and functionality. We offer upgrade consulting services to assist with transitions to modern platforms.

2. Support for Microsoft Products and Legacy Workstations

MondoCRM supports Microsoft-based environments, but due to evolving system requirements, we have the following policies:

  • Legacy Workstations: We do not support workstations that do not meet the system requirements for the latest versions of Windows, SQL Server, or Microsoft Office. Clients using outdated hardware or software may experience compatibility issues and performance limitations.
  • Office 365 Recommendation: We highly recommend that our Microsoft Office clients subscribe to Office 365 to ensure they receive the latest updates, security patches, and full integration compatibility with supported CRM platforms.
  • Upgrade Assistance: While we do not offer direct upgrade services for Microsoft environments, we partner with several trusted IT companies that can assist our clients in transitioning to updated systems, ensuring continued compatibility with CRM solutions.

3. Support for Third-Party Code in Email Editors

Many email marketing tools provide native editors for designing and sending campaigns. MondoCRM provides support for these tools as follows:

  • Native Features Only: We provide support for built-in features and standard functionalities of email campaign platforms such as Zoho Campaigns, Act! Marketing Automation, Constant Contact, Campaign Manager for WiredContact, Zoho CRM, and WiredContact email editor (Innova), as well as other supported tools.
  • Third-Party Custom Code: MondoCRM does not offer direct support for third-party HTML, CSS, JavaScript, or other custom coding inserted into the native email editors. This includes modifications that alter templates, layouts, or tracking features beyond the platform’s intended functionality.
  • Troubleshooting Limitations: If an issue arises due to third-party code, our troubleshooting services will be limited to confirming whether the issue exists within the native platform. If the issue is related to custom coding, clients must seek assistance from the developer who implemented the changes.
  • Compatibility Risks: Custom code may not render consistently across email clients, devices, or future platform updates. Clients implementing third-party modifications assume full responsibility for testing and ensuring compatibility.

4. Support Scope for Third-Party CRM Platforms (e.g., Zoho CRM, Zoho Bigin, Act!, WiredContact)

MondoCRM offers consulting and customization services for third-party platforms including Zoho CRM, Zoho Bigin, Act!, and WiredContact. To ensure clarity on what services are included, the following support policies apply:

  • Scope of Included Support: MondoCRM provides support only for components that we have designed, configured, or documented as part of a paid engagement. This includes custom fields, workflows, scripting, data imports, integrations, and training as specified in the project scope.
  • Exclusions: We do not provide free support for:
    • Bugs or defects in Zoho CRM, Zoho Bigin, Act!, WiredContact, or any third-party platform.
    • General platform usability questions unrelated to our work.
    • New user onboarding or training unless explicitly included in your service agreement.
    • Features or modules we did not configure or customize.
  • Vendor Responsibility: Clients must contact the appropriate software vendor directly for issues stemming from platform-wide bugs, downtime, or undocumented changes in platform behavior. For convenience:
  • SLA Disclaimer: MondoCRM is not responsible for service level agreements or uptime guarantees related to any third-party CRM products. Clients are encouraged to review the vendor’s published SLA or support policies for resolution of platform-level issues.

5. Third-Party Add-Ons and Software Licensing

MondoCRM may recommend, resell, or install third-party add-ons and plugins that extend the functionality of CRM platforms. Our policies regarding these third-party tools are as follows:

  • Licensing Disclosure: All third-party add-ons are licensed by their respective publishers or vendors. MondoCRM does not own or warrant the software and acts only as a reseller or referral agent where applicable.
  • Installation Services: We may offer installation or configuration assistance for third-party add-ons. In some cases, this service may be billable. Clients will be informed of any associated charges in advance.
  • Defects and Limitations: MondoCRM is not responsible for defects, bugs, or performance issues originating from third-party software. Any functional concerns must be addressed with the software vendor directly. We will assist in identifying whether the issue stems from the add-on or the CRM platform, but further support may be outside our scope.
  • Good Faith Sales: We do not sell or recommend third-party add-ons with fraudulent intent. Our recommendations are based on observed value, compatibility, and vendor reputation at the time of sale or installation.

By working with MondoCRM, clients acknowledge and agree to these policies. If you have any questions or require clarification, please contact us.

MondoCRM reserves the right to update these terms as needed to reflect changes in technology, industry standards, or company policies.

We offer CRM hosting services with no long-term contracts — just simple, month-to-month billing, unless a particular software vendor (like Act!) or a legacy agreement specifies otherwise.

If we ever need to adjust our hosting fees, we’ll give you at least 30 days’ notice via email. We aim to keep pricing fair and competitive, and we appreciate your understanding as we continue to maintain reliable, secure hosting services for your CRM.

Mondo Media, Inc. (dba MondoCRM) will honor the refund policy of the different software manufacturers we represent, provided the customer’s reasons for return fall within the manufacturer’s return/exchange guidelines.

  • For the details on Act! LLC's click here.
  • For Zoho's policy, click here.
  • For WiredContact, all software licenses sales are final.