Luddite No More: Susan & Scot Westwater on Voice Search, AI, and Building Better Brands
Voice Search & AI: Insights from Susan & Scot Westwater on Building Brands and Boosting Inbound Marketing
In this episode, Mark & Cynthia take on the role of the inquisitive luddite, exploring the realms of Voice Marketing, AI-powered content creation, and their profound impact on businesses.
️ Join us for captivating conversations with our expert guests:
- Susan & Scot Westwater of Pragmatic.Digital: Discover the future of marketing with voice search technology and conversational AI. Susan and Scot unveil insights from their new book on Voice Marketing, shedding light on how businesses can leverage these innovative tools to engage customers and stay ahead of the curve.
- Vivek Gargav of Caldere Associates: Explore the power of AI in content marketing as Vivek shares his remarkable success story. Learn how he harnessed ChatGPT and other AI tools to achieve a remarkable 400% ROI over just six months. Vivek’s experience provides actionable takeaways for businesses aiming to boost their content strategy’s effectiveness.
- Practical AI Solutions for Small Businesses: Susan and Scot share invaluable insights into using AI tools like Bard and Google My Business. Learn how even small businesses with shoestring budgets can create a competitive advantage by harnessing AI’s capabilities. Uncover strategies that can propel your business forward in an increasingly digital world.
Key Takeaways
- Voice Search Optimization for Small Businesses:
- Optimize Google My Business profiles to answer customer questions and enhance discoverability.
- Examples include local pest control businesses increasing inbound calls exponentially by refining their listings.
- Conversational AI for Brand Building:
- Leverage tools like ChatGPT and Bard to analyze content and identify top-of-funnel opportunities.
- Generate content based on high-impact keywords and customer FAQs to drive traffic and engagement.
- Democratizing AI for Practical Use:
- Voice technology is increasingly accessible, aiding not only businesses but also underserved populations like the elderly or those with disabilities.
- Real-time translation and hands-free search are becoming standard, enhancing customer experiences globally.
- Business Applications of AI and Voice:
- Generative AI tools can personalize marketing, improve sales strategies, and automate tasks such as content generation and analytics.
- Voice interfaces are evolving from simple commands to rich conversational experiences, enabling better engagement.
In This Episode
- 0:00 – Introduction: Mark Mondo sets the stage with his “luddite” perspective and introduces guests Susan & Scot Westwater and Vivek Gargav.
- 5:15 – Voice Technology’s Evolution: Susan & Scot share their journey into conversational AI and its transformative potential for businesses.
- 15:30 – Practical Use Cases: Examples of businesses succeeding with voice search and AI, including local optimization strategies.
- 30:00 – AI-Driven Content Strategies: Vivek explains how ChatGPT can be used for content analysis and strategy development.
- 45:00 – The Future of Voice Technology: Discussions on accessibility, inclusivity, and the role of voice in customer engagement.
- 55:00 – Closing Thoughts & Resources: Final tips for small businesses and upcoming speaking events.
Guest Bio
Vivek Gargav is the marketing director at Caldere Associates in Reading, England. As a Zoho certified expert, he enjoys working with SMEs to enhance their customer relationship management using Zoho CRM, Zoho Social, Zoho Campaigns, and Zoho Analytics. He’s our goto expert at MondoCRM when comes to learning anything about AI.
Susan Westwater advises the world’s most innovative brands that want to capitalize on the incredible opportunity Voice and conversational AI represent. Combining the strategic marketing and brand knowledge she gained from 25+ years at top tier agencies such as Leo Burnett and working in corporate, Susan helps clients expand their brands into conversational experiences to solve marketing and customer experience problems. Susan has presented and authored a number of talks, workshops, articles, research papers, and books focused on the role Voice, conversational AI, and other emerging technologies like the metaverse, play in marketing and business strategy. She is an organizer of the Women in Voice Chicago Chapter, Ambassador of the Open Voice Network, an instructor at the AI Academy for Marketers. Susan is co-author of Voice Strategy: Creating Useful and Usable Voice Experiences(which was a #1 Release on Amazon) and is a co-author of Voice Marketing (just released!)
Scot Westwater is the Co-Founder of Pragmatic Digital, a consultancy that partners with brands and their agencies to develop and implement conversational AI strategies that deliver tangible results. With expertise spanning various sectors, the Pragmatic team creates tailored solutions that cater to clients’ needs. Scot works closely with restaurant, retail, entertainment, and healthcare organizations to improve their marketing, customer experience, and operational efficiency. He leverages his 24+ years of design, UX, and digital strategy to create compelling conversational experiences for clients.
Scot co-wrote Voice Strategy: Creating Useful and Usable Voice Experiences with his wife, Susan, and is preparing to launch a new book, Voice Marketing, in September 2023. He has been a featured speaker at industry events such as SEM Rush World Marketing Day, Project Voice, VOICE Global, and VOICE22, and he enjoys giving guest lectures for master-level marketing and HCI classes. Scot also serves as an Ambassador for the Open Voice Network and as an instructor for the Marketing AI Institute.
Additional Resources
- Pragmatic Digital: https://www.pragmatic.digital
- Google My Business Guide: Google My Business Help
- ChatGPT by OpenAI: https://openai.com/chatgpt
- Bard by Google: https://bard.google.com
- Voice and AI Conference Info: Voice & AI Conference
- Caldere: https://www.caldere.com.
Affordable Tools for Starting a Professional Services Business
Setting Up a Professional Services Business with the Right Software on a Shoestring Budget
In episode 4 of Getting Down to Business, Mark Mondo and Cynthia Zimmerman discuss how entrepreneurs can set up a professional services business on a tight budget. They cover affordable or free software solutions for website hosting, CRM, email marketing, video editing, and collaboration tools. We explore how AI tools, like ChatGPT, can help streamline content creation, making it possible to run a business efficiently without breaking the bank.
Key Takeaways
- How to find affordable website hosting and domain services (Weebly, GoDaddy, Zoho Sites).
- Affordable tools for video and image editing (Vimeo, CapCut, GIMP, Canva).
- Collaboration and communication tools for teams (Zoho Cliq, Slack, Zoom).
- Using AI (ChatGPT) to assist with content marketing and other creative tasks.
- Introduction to email marketing tools (Mailchimp, Mailjet) and free invoicing/accounting tools (Zoho Invoice, PayPal).
In This Episode
- 00:00 – Show Introduction: Mark and Cynthia introduce the topic of setting up a professional services business on a budget.
- 05:00 – The Importance of a Website: How to set up a professional website using affordable services like Weebly or Zoho Sites.
- 15:00 – Domain Names and Hosting: Discussion on buying domain names and the importance of having a professional email address.
- 25:00 – Tools for Video and Image Editing: Free tools like CapCut and GIMP for video and image editing, and when to invest in premium services like Vimeo.
- 35:00 – Collaboration Tools: How tools like Zoho Click and Zoom can help teams collaborate efficiently without high costs.
- 45:00 – AI for Content Creation: Using ChatGPT to generate marketing content, including blog posts, cold emails, and SEO strategies.
- 55:00 – Email Marketing and Invoicing Tools: Free email marketing platforms like Mailchimp and Mailjet, and accounting software options like ZohoBooks and PayPal for startups.
Guest Bio
Mark Mondo founded MondoCRM 1997 and earned his skills growing up in the family business and working in the software industry as VAR, publisher and consultant since 1993. Cynthia Zimmerman has worked in the non-profit space since 1991 in event and project management, and when she’s away from the desk, she’s singing utilizing her classical training for Christ Church in Winnteka, Illinois.
Additional Resources
- Website Hosting and Domain Services:
- Weebly: https://www.weebly.com
- GoDaddy: https://www.godaddy.com
- Zoho Sites: https://www.zoho.com/sites/
- Video and Image Editing Tools:
- CapCut: https://www.capcut.com
- GIMP (GNU Image Manipulation Program): https://www.gimp.org
- Canva: https://www.canva.com
- Vimeo: https://www.vimeo.com
- Collaboration and Communication Tools:
- Zoho Cliq: https://www.zoho.com/cliq/
- Slack: https://www.slack.com
- Zoom: https://www.zoom.us
- AI Content Creation:
- ChatGPT by OpenAI: https://openai.com/chatgpt
- Email Marketing Tools:
- Mailchimp: https://www.mailchimp.com
- Mailjet: https://www.mailjet.com
- Invoicing and Accounting Tools:
- ZohoBooks: https://www.zoho.com/books/
- PayPal: https://www.paypal.com
Using AI to Create Consistent Content Marketing with Vivek Gargav
It's time to leverage AI to help you write more better marketing content.
In episode 2 of Getting Down to Business, Mark Mondo and Cynthia Zimmerman interview Vivek Gargav, who shares his journey from microbiologist to data scientist and how AI transformed his marketing strategies. They explore the role of AI in helping small business owners create ethical, effective content marketing strategies on a shoestring budget.
Key Takeaways
- Transitioning from science to marketing: Vivek’s story.
- How AI can assist small businesses in content creation.
- Practical tips for using AI tools like ChatGPT for SEO.
In This Episode
- 00:00 – Show Introduction and Underwriter Support: Mark introduces guest Vivek Gargav and the topic of using AI for marketing.
- 05:00 – Vivek's Career Transition: Vivek discusses his journey from microbiologist to marketer and how he navigated various challenges.
- 12:00 – The Power of AI: Vivek explains how AI tools, especially ChatGPT, revolutionized his approach to content creation.
- 20:00 – Using AI to Create SEO Content: Vivek describes leveraging AI for writing SEO-optimized articles and content marketing strategies.
- 30:00 – AI’s Role in Business Pivot: How AI helped Vivek pivot his company’s focus, saving time and resources.
- 40:00 – Concrete Results from AI: Vivek shares the direct business results from using AI, including increased leads and improved content marketing efficiency.
Guest Bio
Vivek Gargav is the marketing director at Caldere Associates in Reading, England. As a Zoho certified expert, he enjoys working with SMEs to enhance their customer relationship management using Zoho CRM, Zoho Social, Zoho Campaigns, and Zoho Analytics. He’s our goto expert at MondoCRM when comes to learning anything about AI.