CRM Software Fixes in 30 Minutes

WiredContact LogoI reported two bugs in WiredContact this month, and they were fixed in within 30 minutes.  Then, I can install the updates within 5 minutes without disruption.  One of the reasons I added WiredContact to my suite of CRM solutions is for the developers' response time.  Can your current CRM do this ?

3 Ways CRM Improves Your Business Processes

Sometimes it's easy to get lost in the weeds of software exploring each feature in great detail among several CRM systems. So, I found this article from CIO magazine that starts with a broad picture.

Here are 3 outcomes CRM can provide:

  • Create a Smart Rolodex
  • Create a collaborative system among several departments' data
  • Create a task and process master with automated workflow

MondoCRM ensures the software and the process match the rep's and management's goals. Rather than trying to wedge one product for every problem, we help firms make a choice among several options.

Related article on our blog: Which CRM is best ?

Why Do Sales Reps Hate CRM ?

..and why would a CRM consultancy write a negative headline ?

In my experience, these are a few reasons it's not embraced:

  • No Set Process
  • Inconsistent Enforcement
  • Inconsistent Standards for Data Entry
  • Lack of Training
  • Too Many Steps for Data Entry
  • Lack of Mobile Access

Here is an article I found that agrees with my assessment.  MondoCRM ensures the software and the process match the rep's and management's goals.


About Social Selling - Ditch The Elevator Pitch

I met Mark Carter in 2006 at a local networking event in Chicago, and I consider him one of the best at on-site networking to generate new business. In this interview, Mark and Brynne discuss how to use social media and avoid leading networking events just talking about you and your sale.

So how does this relate to CRM ? Out of the box, CRM usually requires a degree of customization; otherwise, it remains under utilized. CRM software is feature-rich, and I help people put on the final touch to really help my clients close more deals.

Macintosh OS

Act! on the Mac

Act! for McThe last ACT! for Mac edition was published in 1998, and Mac users still don't have a native solution.  So here is what we suggest.

  • Use Parallels for Mac to turn the Mac into a Windows machine for using Act!.
  • Host Act! with us, and you can use a browser
  • Host Act! with a terminal server or Citrix environment

Swiftpage, the current owners of Act!, do not have any plans to release a native Mac solution at the time of this post.