CRM Industry Trends Archives

Comparing Dynamics and Salesforce

Most of our clients are usually on the S side of the SMB space, so Salesforce and Dynamics might be too feature rich. However, if you want to see an objective comparison between them, this is a good chart that found me in a private forum for Act! Consultants.

We have taken on Zoho, WiredContact and Hatchbuck as our answers to Salesforce and Dynamics for small business owners that want solutions in the Cloud. For 1/3 to 1/2 the price, we can deliver similar functionality.

Can Act! work here too ? Sometimes. It just depends on the client's requirements.

June 7, 2018

CRM Software Fixes in 30 Minutes

I reported two bugs in WiredContact this month, and they were fixed in within 30 minutes. Then, I can install the updates within 5 minutes without disruption. One of the reasons I added WiredContact to my suite of CRM solutions is for the developers’ response time. Can your current CRM do this ?

by Mondo

3 Ways CRM Improves Your Business Processes

Sometimes it's easy to get lost in the weeds of software exploring each feature in great detail among several CRM systems. So, I found this article from CIO magazine that starts with a broad picture.

Here are 3 outcomes CRM can provide:

Create a Smart Rolodex
Create a collaborative system among several departments' data
Create a task and process master with automated workflow

MondoCRM ensures the software and the process match the rep's and management's goals. Rather than trying to wedge one product for every problem, we help firms make a choice among several options.

Related article on our blog: Which CRM is best ?

by Mondo

Why Do Sales Reps Hate CRM ?

..and why would a CRM consultancy write a negative headline ?

In my experience, these are a few reasons it's not embraced:

No Set Process
Inconsistent Enforcement
Inconsistent Standards for Data Entry
Lack of Training
Too Many Steps for Data Entry
Lack of Mobile Access

Here is an article I found that agrees with my assessment. Mondo^CRM ensures the software and the process match the rep's and management's goals.

by Mondo

About Social Selling - Ditch The Elevator Pitch

I met Mark Carter in 2006 at a local networking event in Chicago, and I consider him one of the best at on-site networking to generate new business. In this interview, Mark and Brynne discuss how to use social media and avoid leading networking events just talking about you and your sale.

So how does this relate to CRM ? Out of the box, CRM usually requires a degree of customization; otherwise, it remains under utilized. CRM software is feature-rich, and I help people put on the final touch to really help my clients close more deals.

by Mondo