New Feature in WiredContact: BCC Dropbox for Effortless Email Logging
One of the dilemmas a CRM publisher constantly faces is how to integrate with e-mail. After all, you want to quickly see the relevant communications to your client or the relevant communications to a deal. The new BCC Dropbox feature in WiredContact is a powerful addition for keeping communication history complete with minimal effort. What we like about this feature is we don’t need to support a complex integration whether it’s MS Office, G-Mail, iOS, desktop or a mobile device.
What Is the BCC Dropbox?
The BCC Dropbox is a site-wide email address (e.g.,
mondocrm@wiredcontact.com) that automatically captures outbound emails sent from your team. When you BCC this address on an email:
- WiredContact checks the recipient’s email address.
- If a match exists, the email is logged under that contact’s history.
- If no match is found, a new contact is automatically created.
No plugins, no cutting and pasting, and no forgetting to update CRM records.
Key Benefits
- Use one BCC Email address for the entire site simplifies setup.
- The dropbox automatically matches by email address, and creates a new contact if the address doesn't exist.
- BCC Dropbox works with any email program.
- Recording to contact history improves data quality without extra work by the sales rep.
Frequently Asked Questions
- Can I use the BCC Dropbox for incoming emails?
No. The feature only works with outbound emails. To log an incoming message, simply reply to the sender with a short message and BCC the dropbox address. This will create or update the contact as needed.
- Can I make Outlook automatically BCC the dropbox address?
Yes — but it requires a third-party Outlook plugin.
Cost: ~$30 one-time
(Our KB on 3rd party plugins for Outlook.)
- Does this make a copy of the .msg (Outlook message file) and store it in WiredContact?
No. You would need a 3rd party plugin for that option, and you would need to budget for additional storage costs.
- What happens if I email multiple recipients?
WiredContact evaluates each recipient individually:
If their email address exists in your CRM, the message is saved to their record.
If not, WiredContact will create a new contact automatically.