I added WiredContact for my clients who outgrow Act! or no longer want to manage a Windows desktop/.NET/MS Office deployment. Many features in WiredContact are built in and don’t require 3rd party apps like Act!. Conversely, Act! offers exclusive features not available in WiredContact, and we walk you through it and help you make the right choice based on our guide.
13
Features in WiredContact not available in Act!
8
Features in Act! not available in WiredContact
17
Number of 3rd Party Apps Act! Needs to Match WiredContact's Built-in Features
1
Number of 3rd Party Apps WiredContact Needs to Match Act!'s Built-in Features
So what’s best for you? It really depends. We analyze your business and its requirements relative to budget and functionality. That’s where MondoCRM differs from others in the marketplace who only rep a single product. Our conversation begins and ends with you, not CRM products and features.
Case studies on converting Act! to WiredContact
Developed by former Act! consultants, they can keep what clients liked with Act! that other platforms like Zoho, Salesforce and Benchmark One cannot provide.
WiredContact retains a familiar look and feel to long time Act! users.
Unique Features of WiredContact
E-Mail Tracking
WiredContact Dialer
One Click History
Exploding Activities from Task List View
Customize Your Task List and Quickly Change Records
Automated Report Distribution
Customize Any Field in Any Table
Advanced Edit and Replace Features
WiredContact Restores Deleted Records
Custom Tables without Additional License Fees
Direct Integration with Constant Contact
The Latest Features
Compare WiredContact vs. Act! CRM (Act! Advantage or Self-Hosted)
We’ve supported Act! since 1997. Today there are two clear Act! paths—hosted Act! Advantage and self‑hosted Act!—and they’re evolving differently.
This section explains where each shines, where we see limits in real deployments for either program.
WiredContact Native Features
These features are native to WiredContact, but Act! Advantage doesn't offer them or requires a Windows installation and third party fees as indicated.
Business Automation (+$ = Extra in Act!)
- Automate Sales Forecast Reports (Sample) (+$)
- Automate Weekly Call Reports (+$)
- Automate Business Alerts (+$)
- Automate Membership Listings on Websites (+$)
- Automate E-Mails to Clients for Maintenance Reminders (+$)
- Automate Quote Numbers (+$)
- One-Click History Entries (+$)
- Copy Fields (Example: Copy Billing Address -> Shipping Address with One Button) (+$)
- Automate Dependent Drop Downs (+$)
- Automate Contact Record Imports and Exports (+$)
- Import contact, history and opportunity records without making duplicates (+$)
- E-Mail Tracking for individual e-mails sent from the CRM
- Mail-Merge a contact record to an Excel spreadsheet (+$)
- Build a lookup of contacts from multiple groups (+$)
Database Customization (+$ = Extra in Act!)
- Automatically Change Layout Based on Field Values (+$)
- Customize Activity Table and Layout
- Customize History Table and Layout
- Document Library
- Read External Databases (via SQL Alias) (+$)
Security Features (+$ = Extra in Act!)
- Undo Deleted Records
- Undo Record Changes
- Implement Field Level and Record Level Security against Any Table in Real Time
- Disable These Features per User
- Import Data
- Run Reports
- Mail-Merge
- Delete Records per Table
- Add (but not Update) Records
- Delete Lookups
- Edit/Replace
- Mass E-Mail
- Edit Drop-Downs
- Edit System Fields
- Advanced Edit-Replace Features (+$)
- Append Text
- Remove Text
- Replace Text
- Proper Case
- Change Multiple Field Values at Once
Marketing Automation Integration
- WiredContact works with Constant Contact and Act On.
Unique Features of Act!
Conversely, Act! Advantage offers several native features WiredContact doesn't offer.
Act! Advantage Unique Features
- Offline synchronization.
- Drag and drop calendar.
- Drag and drop editor for dashboards.
- Drag and drop editor for labels and envelopes
- Drag and drop editor for Layouts
- Drag and drop editor for Reports
- Printable calendar for Day Runners
- Zapier integration
- Online Scheduling
- E-Mail List Verification
- WYSIWIG E-Mail Editor
- Quickbooks desktop integration with a 3rd party tool like this
- Outlook Contact Synchronization
- Online Survey Integration
- URL Shortener
- Website chat
- Online Event Management
Act! Advantage Features That Require Extra Fees in WiredContact
- Outlook E-Mail Integration (+ $15/user/month)
WiredContact Native Features
These features are native to WiredContact, but Act! self-hosted doesn't offer them or requires a third party fee as indicated.
Business Automation (+$ = Extra in Act!)
- Automate Sales Forecast Reports (Sample) (+$)
- Automate Weekly Call Reports (+$)
- Automate Business Alerts (+$)
- Automate Membership Listings on Websites (+$)
- Automate E-Mails to Clients for Maintenance Reminders (+$)
- Automate Quote Numbers (+$)
- One-Click History Entries (+$)
- Copy Fields (Example: Copy Billing Address -> Shipping Address with One Button) (+$)
- Automate Dependent Drop Downs (+$)
- Automate Contact Record Imports and Exports (+$)
- Import contact, history and opportunity records without making duplicates (+$)
- E-Mail Tracking for individual e-mails sent from the CRM
- Mail-Merge a contact record to an Excel spreadsheet (+$)
- Build a lookup of contacts from multiple groups (+$)
Database Customization (+$ = Extra in Act!)
- Automatically Change Layout Based on Field Values (+$)
- Customize Activity Table and Layout
- Customize History Table and Layout
- Create Custom Tables (+$)
- Customize Quotes (+$)
- Document Library
- Read External Databases (via SQL Alias) (+$)
Security Features (+$ = Extra in Act!)
- Undo Deleted Records
- Undo Record Changes
- Implement Field Level and Record Level Security against Any Table in Real Time
- Disable These Features per User
- Import Data
- Run Reports
- Mail-Merge
- Delete Records per Table
- Add (but not Update) Records
- Delete Lookups
- Edit/Replace
- Mass E-Mail
- Edit Drop-Downs
- Edit System Fields
- Advanced Edit-Replace Features (+$)
- Append Text
- Remove Text
- Replace Text
- Proper Case
- Change Multiple Field Values at Once
Unique Features of Act!
Website Integration(+$ = Extra in Act!)
- Capture Leads from Website (Requires Act! Marketing Automation Select+ Edition, Act! Premium with API Access + Zapier or 3rd party service)
- Create a Client Access Portal (+$)
Marketing Automation Integration
- WiredContact works with Constant Contact and Act On.
- WiredContact creates drip marketing campaigns without third party applications.
- Act! integrates Constant Contact, Act! Marketing Automation and MailChimp.
Unique Features of Act!
Conversely, Act! (self-hosted) offers features WiredContact doesn't offer.
Act! Features That Won't be in WiredContact (+$ = Requires Addon)
- Offline synchronization.
- Drag and drop calendar.
- Drag and drop editor for dashboards.
- Drag and drop editor for labels and envelopes
- Drag and drop editor for Layouts
- Drag and drop editor for Reports
- Printable calendar for Day Runners
- Zapier integration
- Quickbooks desktop integration with a 3rd party tool like this
- Outlook Contact Synchronization
- Online Booking +$
Act! Features That Require Extra Fees in WiredContact
- Outlook E-Mail Integration (+ $15/user/month)
Act! Advantage and Act! self-hosted each serve different needs, but both come with trade-offs in customization and long-term flexibility. WiredContact offers a path forward that avoids add-on sprawl, adapts to unique processes, and can be deployed in the US or the UK for businesses that need data residency and local support.
That said, sometimes the best choice is to stay with Act! — especially if you’re satisfied with the feature set, have invested in its ecosystem, close to retirement or simply need more time before making a switch. We still support Act! clients, whether you’re on Advantage or self-hosted, and can help you get the most out of your current system.
But if you’re feeling fed up with limitations or want a more flexible roadmap, that’s where WiredContact becomes a strong successor. At MondoCRM, we balance the technical side of migrations with the human side of change.
If you’re still comparing platforms, see our broader guide to Act! CRM alternatives. And whether you continue with Act! or move to WiredContact, schedule a consultation so we can support you on the path that’s right for your business.