On June 13, 2016 Microsoft released Office 2016 version 16.0.8201.2102. This build broke some of the standard MAPI APIs used by Act! and other 3rd party programs. One symptom is if you try to setup Act! <-> Outlook email integration, and the setup wizard doesn’t list Outlook. Another symptom is e-mail no longer records history to Act!. A 3rd symptom is broken calendar or contact sync.
Here is the short term solution:
- Close Act! and Outlook
- Open the folder “C:\program files (x86)\act\act for windows” in Windows Explorer
- Rename adal.dll to adal_old.dll (Screenshot)
- Reboot
The cause was a recent Outlook update now has a file called, “adal.dll” also. Since Act! wrote something called, “adal.dll” used for legacy conversions, the programs collide, and the e-mail integration breaks. Over the next couple weeks (after 6/28/2017), Swiftpage will publish updates for Act! v19 and v18. v17 and earlier are no longer supported. So, the short term solution listed above is the way to get around it for legacy versions. Or you can use a plugin like this.
As of 8/21/2017, Swiftpage has published updates for this going to version 18.2. Follow their documentation to install the updates.