Once in a while this service stops working, and Act! won’t record history from Outlook e-mail. Resetting this service may do the trick.  Video below, or here are the written steps:

  1. Close Act! and Outlook
  2. Run Task Manager
  3. Find act.outlook.service.exe
  4. Right click on it
  5. Select “End Process”
  6. From Task Manager, go to File -> Run -> “C:\program files (x86)\act\act for windows\”
  7. Look for act.outlook.service.exe
  8. Double-click it to run it.
  9. Restart Outlook
  10. Restart Act!

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