How to Use The Act! History Queue for Managing Outlook E-Mail

The Act! History Queue is a service that manages and logs the e-mails recorded to Act!.  This video explains how to access the log.  From the queue, you can see what didn't attach and why.  Then, you have option to try to attach the message again.



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Outlook Integrate R1 - Value Doesn't Fall within Expected Range

After installing Outlook Integrate R1, disable the native ACT! Outlook Addin.  This will also solve the error "Value does not fall within the expected range" when Outlook restarts.

1) Click File -> Manage Add-ins (screen shot)

2) Disable the "Act! Outlook Addin"

3) Restart Outlook

Disable act Plugin Office 2013


Enable Act! Address Book Plugin for Outlook

One reason, among many, Act! doesn’t record history to Outlook is the address book connection doesn’t activate.  In Outlook 2013+, it doesn’t wait long for any plugins.  If Outlook senses a delay (even as low as 2 seconds), it will turn it off so the inbox appears no matter what.

One trick is force the add-in to always start.  Instructions below for Office 2016 and 2013.

If this doesn’t work, resort to this DIY checklist.  If you are on Act! subscription or current with their support contract, they can be reached at 866-578-7875 or we provide fee-based support.

For Outlook 2016, follow this:

Click File in Outlook
Click Manage COM Addins
Enable the Act! Plugin.

Restart Outlook.  The add-ins tab will appear in Outlook.

Click the Add-ins tab to see the Outlook integration.

For Outlook 2013, follow this:

Click "File" in Outlook
Click Manage COM Addins.
Click Manage COM Addins.
Click Always Enable this add-in.
Click Always Enable this add-in.

Restart Outlook.  The add-ins tab will appear in Outlook.

Click the Add-ins tab to see the Outlook integration.