How to Fix Commas in Number Fields in Act!

Adding number fields in Act! produces an odd result.  By default, the numbers get formatted with commas.

Act! Number field with comma
Number Field with Comma

The commas get entered by default because Act! follows the Windows regional settings.  This video shows you how to change the settings. Close Act!. Follow the video. Then reopen Act! to see the changes.

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Now here is the result:

After changing the Windows regional settings

Automate Marketing in CRM - First Step

Automating Marketing with CRM allows you to:

  • Reach the hundreds of contacts you cannot call today
  • Build brand awareness
  • Ensure marketing gets done without daily manual intervention

Before any tool is implemented, the first thing to do is segment your database by industry.

Here are some screenshots of various systems. You can change these highlighted choices quickly as you finish each conversation with a client.  As you send more targeted campaigns, open and read rates will increase.  Here is our evidence from our campaigns.

Act! Example:
Act! Database Customization Example

Salesforce Example:
Salesforce Customization Example

Zoho Example:
Zoho Customization Example

Introducing Act! Connect

Act! Connect InfographicIntroduced in v18.2, Act! Connect is a new feature in Act! that allows any web developer to make updates to Act! records via the REST API.  Think of the REST API as a "universal translator" between disparate websites and applications hosted on the Web.

For non-coders like us, we'll use Zapier instead.  Zapier is a service that helps you connect different applications without knowing how to code.  Zapier offers a free version with some billable upgrades that integrates Act! and hundreds of other apps without learning code.

Here are some ideas:

  • When a new lead comes in from your website using WuFoo, automatically create a contact in Act!. Sample
  • Scan a business card into Act! from your mobile phone
  • Automatically adding new subscribers (contacts) from MailChimp automatically go into Act! as contacts
  • Automatically adding new contacts from Constant Contact sign up forms automatically go into Act! as contacts
  • Automatically add Google Contacts to Act! contacts
  • Automatically add Eventbrite attendees as Act! contacts

System Requirements:

Tech notes if you want to know more:

  • The REST API for Act! was introduced in v17.1, and if you installed Act! Premium for Web; then, the REST API was available.  However, 90% of Act! clients didn't have this.  So, in Act! v18.2, Swiftpage partnered with Cloud Elements that creates all the work to enable the REST API without installing the infrastructure locally.

Automate Data Entry with ACT!

You will read many articles in this blog or elsewhere that unwillingness to enter the data is one of the top reasons CRM systems fail.

Act! is no different.  Yes, it's easy to use shortcut commands like CTRL-H to record history and CTRL-L to schedule a new call.  However, act! out-of-the-box doesn't know the rest of your customized business processes you take

Instead of taking several steps properly record "Call Left Message" for your weekly reports, AutoMatoR1 can create a single button for that. Or, for that matter think of any repetitive task you want to simply and make error free with AutoMatoR1.

If you are trying to make any business process faster in act!, send us a request. Chances are we may have a solution for you.


Database Duplication Process

I answered this question on LinkedIn:

Deduping a database from scratch. How would you go about it?

LinkedInOur customer database has quite a few duplicate records in it (both businesses and contacts). How would you go about the initial dedupe? What steps would you put in place to ensure records aren't duplicated in the future? Is there any tech to help do this? Thanks!

My answer:

Each CRM has third party tools that help with the mechanics of this.

You should examine...

1) How many criteria do you believe are the most consistent ?
2) Do you want the computer to replace the newest record ?
3) What do you do with the "leftovers" ? For example if two people have different phone numbers, you replace one, how do record the "leftover" ?

How do you eliminate it completely ? hmmm...That's a tough one.

As a start, you could use e-mail as a match. Of course, then what if a client offers his personal and not business address for one person, then, not the other one ? Company and contact name are good starts.

I believe you have to set a couple criteria that flag you if one of three criteria meet the duplicate standard; then, let the user decide