Reset Outlook Integrate R1 Service
Outlook Integrate R1 usually has one error that pops up once in a while like this. I wrote two ways along with video to reset the service without a reboot.
Solution 1 - Easy way
- Close Outlook
- Download this script to your desktop
- Run the Script
- The DOS Window flashes quickly
- Restart Outlook
Solution 2 - Long Way
- Close Outlook
- Start Task Manager (Start -> Run -> Taskmgr)
- Find DesignR1.OIR1.Server.exe in the details (or Processes for Windows 7) tab
- Right click on it and press "Open File Location". An additional window opens up showing its location on the PC.
- Right click on DesignR1.OIR1.Server.exe and press "End Process"
- On the additional window, double click DesignR1.OIR1.Server.exe.
- Restart Outlook
Act! Doesn't Start After Applying Windows 10 Update
We have taken a few calls on this recently and read this on the boards. Apparently, Windows 10 slows down the SQL service starting up quickly as we want. This means you could get an error like the "Act! Database not found" or the database won't open.
For sync users and single users of Act!, you need to update the SQL service so it's a delayed start. Here are the steps:
- Press Windows "Start" (or CTRL-Escape)
- Type in "Services.msc"
- Find the service called "SQL Server (ACT7)"
- Right click and select "Properties"
- Change it from "Automatic" to "Automatic (Delayed)"
Act! Dialog Boxes Are Wrong Size
Sometimes, the Act! dialog boxes don’t appear correct, and the boxes are out of scale relative to the screen. This is because you need to change the text scaling to 100% DPI from 125%+. Yes, it makes other icons relatively small, but it’s a flaw in legacy code from Act! for Windows that hasn’t been migrated yet.
Follow the video below, and you will need to log out and log back into Windows.
How to Use The Act! History Queue for Managing Outlook E-Mail
The Act! History Queue is a service that manages and logs the e-mails recorded to Act!. This video explains how to access the log. From the queue, you can see what didn't attach and why. Then, you have option to try to attach the message again.
Act! and Surface Pros
If Act! v16-v18.0 looks real weird on a Surface Pro (or ultra hi resolution) screen, you need to download this after closing Act!.
If you are not able to do this, please note we offer fee-based support for Act! technical support. v18.1 has this built in, but we haven’t tested it. Earlier versions of Act! are not tested for this fix.
