How to Reset the Act! Outlook Service

Once in a while this service stops working, and Act! won't record history from Outlook e-mail. Resetting this service may do the trick.  Video below, or here are the written steps:

  1. Close Act! and Outlook
  2. Run Task Manager
  3. Find act.outlook.service.exe
  4. Right click on it
  5. Select "End Process"
  6. From Task Manager, go to File -> Run -> "C:\program files (x86)\act\act for windows\"
  7. Look for act.outlook.service.exe
  8. Double-click it to run it.
  9. Restart Outlook
  10. Restart Act!



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Setting up Act! Premium for Web with Outlook

For clients hosting with MondoCRM, you can connect Act! Premium for Web with your locally installed copy of Outlook.  The most important thing to remember is only one type of integration works.  It's either Act! for Windows or Act! Premium for Web to integrate with your locally installed copy of Outlook.

Here is the complete instructions from the Act! knowledge base.


How to Reset the Act! History Queue

If you see e-mail history from Outlook not showing up in Act!, this is one of several possible causes. Act! uses a service called act.outlook.service.exe located here in a typical Act! installation: C:\program files\act\act for windows\act.outlook.service.exe. Here is how to reset it (video on bottom of this post):

  1. Start Task Manager (Start -> Run -> Taskmgr)
  2. On the details tab, look for Act.Outlook.Service
  3. Right click on it to end the task
  4. Restart the service by (Start -> Run -> C:\Program Files (x86)\ACT\Act for Windows)
  5. Look for act.outlook.service.exe
  6. Double-click to start it

You can watch a video on how to access the log.  In order for the e-mail to record to Act!, the contact in Act! must have the same email address as the Outlook message.  Our most common problem is the contact didn't have the same e-mail address. For example, John Doe may have sent you an email with his G-Mail address; however you have his business e-mail in Act!.  That won't match up.


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Reset Outlook Integrate R1 Service

Outlook IntegrateR1Outlook Integrate R1 usually has one error that pops up once in a while like this.  I wrote two ways along with video to reset the service without a reboot.

 

 

Solution 1 - Easy way

  1. Close Outlook
  2. Download this script to your desktop
  3. Run the Script
  4. The DOS Window flashes quickly
  5. Restart Outlook

Solution 2 - Long Way

  1. Close Outlook
  2. Start Task Manager (Start -> Run -> Taskmgr)
  3. Find DesignR1.OIR1.Server.exe in the details (or Processes for Windows 7) tab
  4. Right click on it and press "Open File Location".  An additional window opens up showing its location on the PC.
  5. Right click on DesignR1.OIR1.Server.exe and press "End Process"
  6. On the additional window, double click DesignR1.OIR1.Server.exe.
  7. Restart Outlook


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How to Use The Act! History Queue for Managing Outlook E-Mail

The Act! History Queue is a service that manages and logs the e-mails recorded to Act!.  This video explains how to access the log.  From the queue, you can see what didn't attach and why.  Then, you have option to try to attach the message again.



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