So, it was a dark and stormy night. Well, at least dark. At 9 PM, I was working on a fix for a client to automate a complex business process.

On a whim, I emailed the question to WiredContact, expecting an answer sometime the next day.

Instead, Ed, the author of WiredContact, did a remote session at 10:00 PM and installed the necessary feature enhancements. We were done by 10:45 PM.

With 18 years in the software industry under my belt, I have never seen that from a publisher. So, choose your vendors and partners with care. Brand names are cool, but at the end of the day, you need it to work.

I said “tale” as the title;however, this tale actually remains true.